FAQs

Product Quality

What leather do you use?
Full-grain leather—toughest, most durable grade that ages beautifully.

Lifetime guarantee details?
Covers structural failure (zippers, rivets, seams). Normal wear excluded. Contact support with photos - in case of any issues. We are available 24/7.

Sizing & Fit

Are bags carry-on compliant?
Yes, all duffels meet global airline limits (under 45L).

Apron sizing?
One-size-fits-most with adjustable X-back straps (fits chest 34-52").

Care Instructions

How to clean leather goods?
Wipe with damp cloth. Condition yearly with leather balm. Avoid soaking.

Will leather patina develop?
Absolutely - scratches fade, oils darken high-touch areas over months.

Shipping & Returns

Shipping time?
14 business days domestic; 15-20 international. Tracked throughout.

Return policy?
30 days for unused items. Buyer pays return shipping.

Customization

Can I monogram?
Yes-contact for custom orders (2-4 week lead time).

Color matching?
Colors vary by batch due to natural leather. Swatches available.